Frequently Asked Questions

What type of equipment is available?

  • Windsurf boards from JP Australia, Starboard & Goya
  • Windsurf Sails from Neil Pryde and Northwave
  • Wingfoil gear from Slingshot
  • Hydrofoils  from Cabrinha and Slingshot
  • Kiteboards and Kites from Cabrinha
  • SUPs from JP Australia, Starboard and Imagine
  • Hardtail bikes from Specialised

Why Pre-book?

  • To secure priority of equipment versus “walk-up” clients
  • If combined with accommodation at Palmas de Cortez or Playa Del Sol booked through Vela then you become eligible for a  Sports Package. Click here for details
  • A 10% discount is available for pre-booked rentals* when paid in full upon arrival.

*min full week rental of windsurfing, kiteboarding ,or wing foiling 

Do I need to reserve a specific item of equipment?

We carry a wide range of equipment to suit all shapes, sizes and ability levels in all our rental fleets. We prefer to offer an open pool system whereby the clients have the flexibility to try a range of equipment to suit varying weather conditions. However if you have a very special requirement then we strongly advise you to pre-book specifying your preference and we will do our best to accommodate your requirement.

Is equipment or personal insurance included?

  • Personal insurance is not provided. All activities are undertaken entirely at the customer’s own risk.
  • Kite, Wingfoil, Bike, SUP, Kayak, Snorkel equipment are not insurable. Loss or damage will be charged at replacement or repair cost.
  • Windsurf equipment may be insured to a maximum value of $200 for an advance  premium of $20 per week.

What are the opening hours of the business?

  • The Center is open from 9:00am to 5:00pm seven days per week from 15th Nov to 10th March.

What other amenities are at the center?

  • All customers may use the free wifi, outside shower, hotel pool, hotel bar.
  • There is on-site Cafe Grill Bar with excellent menu and expresso style coffee.
  • There is an on-site shop which stocks clothing and gloves and other accessories
  • Twice weekly yoga classes are held at locally at a local shaded beach from location click here for details

How may I pay?

Accommodation :

A deposit calculated as 20% of the total pre tax accommodation cost must be paid to Vela within 10 days of booking.

The balance of the accommodation is then payable directly to the hotel upon check out at the end of your stay.

Activities 

Payments are payable locally in Cash $USD or Mexican peso (calculated at the current exchange rate)

Payment may be made via Credit Card for minimum transaction amount of $50 USD.  Credit Card payments incur a 5% Card handling surcharge.

Do I need to bring harness and wetsuit.

  • We have a plentiful stock of windsurf and kiteboarding harnesses. But if you have special requirements or preferences then we suggest you bring your own.
  • For lessons ALL equipment is included.
  • For renters there is an additional charge for wetsuits, harnesses and “on water” helmets. PFD’s (flotation jackets) and bike helmets are provided f.o.c.
  • Typically a shorty or short arm wetsuit of around 3mm is sufficient.
  • We have limited amount of booties and gloves for purchase in our shop. If it is your preference to wear either of these we strongly suggest you bring your own.

Does somebody provide assistance in fetching and carrying equipment?

Customers are expected to manage the materials they rent by themselves. We will endeavour to provide assistance if required.

What’s Los Barriles like?

Los Barriles is a great little town with a mix of friendly locals and permanent ex-pat residents.

The town retains its charm but has developed sufficiently to offer a good range of services. For example there are

  • Health Centres including emergency services
  • Dentist
  • Pharmacies
  • Banks
  • Supermarkets
  • Wide range of restaurants and bars
  • Car rental services
  • Quad/ATV rental services
  • Gym
  • Yoga Studios
  • Saturday Market

Los Barriles is typically very safe and free from both petty and organised crime.

The town is small enough to explore on foot.

Free wifi is widely available.

“SPORTS PACKAGE a special offer exclusive for guests of Playa Del Sol or Palmas de Cortez with 3 or more days accommodation  – click here for details”