Frequently Asked Questions

What type of equipment is available?

  • We have windsurf boards from JP and Starboard
  • Windsurf Sails are from NeilPryde
  • Kiteboards and Kites are from Cabrinha
  • SUPs from JP, Starboard and Imagine
  • Mountain bikes from Specialized

Why Pre-book?

  • To secure priority of equipment versus “walk-up” clients
  • If combined with accommodation at Palmas de Cortez or Playa Del Sol then you become eligible for the Standard or Premium Sports Package. Click here for details
  • Accommodation may be secured in advance with a prepayment equivalent to one nights stay

Do I need to reserve a specific item of equipment?

We carry a wide range of equipment to suit all shapes, sizes and ability levels in all our rental fleets. We prefer to offer an open pool system whereby the clients have the flexibility to try a range of equipment to suit varying weather conditions. However if you have a very special requirement (e.g. you require XL mountain bike) then we strongly advise you to pre-book specifying your preference.

Is equipment or personal insurance included?

  • Personal insurance is not provided. All activities are undertaken entirely at the customer’s own risk.
  • Kite, Bike, SUP, Kayak, Snorkel equipment are not insurable. Loss or damage will be charged at replacement or repair cost.
  • Windsurf equipment may be insured to a maximum of $100 for an advance minimum premium of $20 (per week)

What are the opening hours of the business?

  • The center is open from 9:00am to 5:00pm seven days per week from 20th Nov to 10th March.
  • Guided bike rides typically start at 7:30am – Guided rides are bookable in advance see the mountain bike page of the website for details

What other amenities are at the center?

  • All customers may use the free wifi, outside shower, hotel pool, hotel bar.
  • There is an onsite shop which stocks clothing and gloves
  • A weekly beach bonfire is held to which all customers are welcome.

How may I pay?

  • Payment maybe via credit card for transactions minimum $50 or in cash in Mexican peso or $USD. All prices are in dollars – the peso rate is subject to daily review and is determined by the center manager.

Do I need to bring harness and wetsuit.

  • We have a plentiful stock of windsurf and kiteboarding harnesses. But if you have special requirements or preferences then we suggest you bring your own. For lessons ALL equipment is included. For renters there is an additional charge for wetsuits, harnesses and “on water” helmets. PFD’s (flotation jackets) and bike helmets are provided f.o.c.
  • Typically a shorty or short arm wetsuit of around 3mm is sufficient

Does somebody provide assistance in fetching and carrying equipment?

Customers are expected to manage the materials they rent by themselves. However the staff will endeavor to help the very young, very elderly or infirm customers.

Should I bring bike shoes and pedals and bike shorts?

If you have them – then yes please bring them. We have a very limited stock available to borrow. Bikes are fitted with flats as standard.

What else should I bring?

  • Good sunscreen (hard to find locally)
  • Eye glass retainers

“SPORTS PACKAGE a special offer exclusive for guests of Playa Del Sol or Palmas de Cortez with 3 or more days accommodation  – click here for details”